AfriRem processes transactions quickly to ensure your money reaches its destination without unnecessary delays. As a result, completed transactions cannot be reversed once they have been successfully processed and delivered to the recipient.
We encourage users to double-check all recipient details before confirming any transaction to avoid errors.
Refunds may be issued in the following situations:
- Failed transactions — When a transaction is not successfully completed due to technical issues
- Duplicate payments — If the same transaction is processed multiple times in error
- Technical/system errors — When our platform experiences a verified system malfunction
All refund requests are reviewed by our compliance team to verify eligibility before processing.
Refunds will not be provided for:
- Incorrect recipient details — Information entered incorrectly by the user (wrong account number, name, or phone number)
- Completed and successfully delivered transactions — Once funds have been received by the intended recipient
- Delays caused by external providers — Processing delays from banks, mobile money operators, or intermediary institutions
Important: Always verify recipient details before confirming your transfer. AfriRem cannot reverse transactions sent to incorrect but valid accounts.
Transactions can only be canceled if they are still pending — meaning the funds have not yet been processed or delivered to the recipient.
Once a transaction status shows as "Processing" or "Completed," cancellation is not guaranteed. We recommend contacting support immediately if you need to cancel a pending transfer.
To request a cancellation:
- Log in to your AfriRem account
- Navigate to Transaction History
- Select the pending transaction
- Click "Cancel Transfer" (if available)
- Or contact support immediately at support@afrirem.com
Approved refunds may take 3–10 business days to reflect in your account, depending on your payment method and financial institution.
1
Refund approved by compliance
2
Initiated by our payment processor
3
Bank/card processing (3-10 days)
4
Funds appear in your account
Refund timing varies by payment method: Credit/debit cards typically take 3-7 business days, while bank transfers may take 5-10 business days.
Transaction fees may be non-refundable unless the refund is due to a system error on AfriRem's part.
- If a refund is approved for a failed transaction or system error, the full amount including fees will be returned
- If a refund is requested for any other reason, transaction fees may be deducted
- Third-party fees (bank fees, mobile money charges) are not refundable by AfriRem
Exchange rate fluctuations may affect refund amounts when currencies are converted. Refunds will be processed in the original currency whenever possible.
To ensure timely resolution, users must report issues within 7 days of the transaction date. After this period, dispute resolution may be limited.
1
Report issue within 7 days
2
Provide transaction details
3
Compliance review (2-3 days)
To file a dispute, please email support@afrirem.com with your transaction ID and a detailed description of the issue.
Refund Eligible:
- Failed transactions
- Duplicate payments
- System errors
Not Refundable:
- Wrong recipient details
- Completed transfers
- External delays
Timeline:
- Report within 7 days
- 3-10 business days refund
AfriRem is committed to transparency and fairness. We're here to help resolve any issues you may encounter.