How do I create an AfriRem account?
Creating an account is simple and free:
- Visit our website or download the AfriRem app
- Click "Sign Up" and enter your full name, email, and phone number
- Verify your email and phone with the OTP sent to you
- Set a strong password and complete your profile
Once verified (Level 1), you can start sending money up to $20 per transaction.
What is KYC verification and why do I need it?
KYC (Know Your Customer) is a regulatory requirement to prevent fraud and money laundering. AfriRem uses a stepwise verification system:
- Level 1 (Basic): Email + phone verification — allows transactions up to $20
- Level 2 (Full): Government ID + selfie verification — unlocks higher limits
Full verification is usually completed within 24 hours.
How do I send money to East Africa?
Follow these steps:
- Log in to your AfriRem account
- Click "Send Money"
- Enter the amount you want to send
- Select the recipient's country (Rwanda, Kenya, Tanzania, Uganda, etc.)
- Enter recipient details (name, phone number or bank account)
- Review fees and exchange rate, then confirm
- Complete payment
Most transfers are delivered within minutes!
How long does a transfer take?
Transfer times depend on destination:
- Mobile Money (M-Pesa, Airtel): 2-5 minutes
- Bank Transfer: 1-2 hours (up to 24 hours)
- Cash Pickup: Within minutes
99% of transfers complete in under 2 hours!
What fees does AfriRem charge?
AfriRem offers transparent pricing:
- Transfer Fee: Starting from $0.99, typically 0.8% (capped at $8)
- Exchange Rate: Real-time mid-market rate with small margin
- No hidden fees: All fees displayed before confirmation
What are my transaction limits?
Limits depend on your verification level:
- Level 1 (Basic): Up to $20 per transaction / $100 monthly
- Level 2 (Full): Up to $5,000 per transaction / $20,000 monthly
Complete full verification to increase your limits!
Is my money safe with AfriRem?
Absolutely! We use:
- 256-bit SSL encryption
- Two-factor authentication (2FA)
- Regular security audits
- Segregated accounts with partner banks
- Real-time fraud monitoring
What if my transaction fails?
If a transaction fails:
- The status will show "Failed" in transaction history
- We automatically refund the full amount (including fees)
- Refunds take 3-10 business days depending on your bank
You'll receive an email notification when the refund is processed.
Can I cancel a transaction?
Transactions can only be canceled if they are still pending. Once marked as "Processing" or "Completed," cancellation is not guaranteed. Contact support immediately if you need to cancel a pending transfer.
Email support@afrirem.com with your transaction ID for assistance.